Managed IT Services
When something stops working, your team needs help fast, not a phone tree. TCI’s help desk gives your employees a real person to call who listens, fixes the problem remotely in most cases, and gets them back to work. And when an issue needs hands-on attention, our local technicians can come to you.
Technology problems don’t follow a schedule, and every minute of downtime costs your team time and momentum.
When you call TCI, you don’t press a series of buttons and wait on hold. A real person picks up, listens to the problem and helps solve it.
Help desk support with unlimited remote support is included in our Quantum Level II and Level III plans, so your team never hesitates to ask for help.
No surprises. Rates are clearly agreed up front, so you’ll never be confused by your monthly bill.
Most issues are solved on a quick call, but when they aren’t, our local technicians can travel to your office.
From everyday annoyances to urgent problems, our technicians help with issues like these. Read about the most common tech support problems we see.
Call or email our help desk and tell us what’s going on.
A technician listens, asks the right questions and pinpoints the cause.
In most cases we connect securely to the computer and fix the problem while you watch.
If the issue needs hands-on work, we schedule a local technician to visit.
“TCI Technologies quickly responded to an issue I was having with my laptop. Thanks so much to Kenita, she quickly resolved the issue and I was back to work in no time! Thanks so much.”
Liz
Google review
Yes. Help desk support with unlimited remote support is included in our Quantum Managed IT Plans Level II and Level III. Level III also adds a priority support queue, onsite technical support and 24×7 critical outage response.
We’ll send a local technician to your office. Most issues are resolved remotely, but on-site help is available when hands-on work is needed.
Yes. Because most support happens remotely, we can help employees working from home or on the road just as easily as those in the office.
Our co-managed IT services can take on help desk tickets or just the overflow, so your IT staff can focus on bigger priorities.
Be ready for IT issues before they slow your business down. Talk to us about help desk support for your team.