Managed IT Services
Already have an in-house IT person or team? TCI works alongside them, not instead of them. We fill the gaps your team doesn’t have time or tools for, from help desk overflow and cybersecurity to big projects and long-term planning, so your IT staff can focus on what matters most and never has to go it alone.
Co-managed IT is a partnership: your internal team keeps control, and TCI adds extra support, resources and specialized skills.
Support tickets, patching and security alerts pile up faster than one or two people can handle.
Modern threats call for specialized tools and continuous monitoring that are hard to staff and afford in-house.
Vacations, sick days and turnover leave your business exposed when your IT person isn’t available.
Migrations, office moves and AI rollouts can overwhelm a small team that also has to keep the lights on.
Pick the services you need, and we’ll fit around how your team already works.
We handle day-to-day user requests, or just the overflow, so your team can focus on bigger priorities.
Endpoint detection and response, email security, and security monitoring from TCI’s security stack, including SIEM/SOC monitoring for organizations that need it.
Access to professional tools for remote monitoring, patching and support that would be costly to license and maintain on your own.
Extra hands and expertise for Microsoft 365 migrations, Copilot rollouts, office moves and network upgrades.
IT roadmaps, budget planning and executive technology reviews through our virtual CTO services.
A trusted team that already knows your environment when your IT person is on vacation, out sick or between hires.
Every co-managed partnership is different. Here’s one common example of how responsibilities can be shared.
Your IT Team
TCI
We review your environment, your team’s strengths and where the gaps are.
We agree up front on who handles what, so nothing falls through the cracks and nobody steps on toes.
We set up communication, access and escalation paths so both teams can work together smoothly.
Regular check-ins and reporting, with responsibilities adjusted as your business and team change.
Our goal is to make your IT staff more effective, not to replace them.
Deep experience with Microsoft 365, Copilot and Dynamics 365 Business Central.
Our clients consistently mention how responsive, patient and helpful our team is.
A Long Island team serving businesses across Long Island, NYC and the Tri-State area for over 20 years.
No. Co-managed IT is designed to support your internal team, not replace it. Your staff keeps ownership of your environment while TCI adds capacity, tools and expertise.
We agree on a clear split up front based on your team’s strengths and needs, and we can adjust it at any time as your business changes.
Yes. Many organizations start with one area, such as cybersecurity monitoring or help desk overflow, and add more services over time.
Pricing depends on the services and level of support you choose. After a quick review of your needs, we’ll provide a clear, upfront quote.
Want to learn more? Read our article What are the Benefits of Co-Managed IT Services?
Talk to us about a co-managed partnership that fits your team. No pressure, no obligation.