Switching IT Providers
A smooth, well-planned transition, with no gaps in support.
Slow responses, recurring problems and no real strategy are frustrating, but the thought of switching can feel worse. What if something breaks during the changeover? What if your current provider won’t cooperate? TCI has a proven transition process that protects your business at every step, so switching is easier than staying stuck.
Waiting hours or days while your team sits idle.
The same problems keep coming back.
No clear picture of whether your data is protected.
Unexpected invoices and spending you can’t predict.
Six clear steps from first conversation to go-live.
We review your current environment, support issues and goals. Start here.
You get a clear per-user quote for the right Quantum plan, plus a transition plan and timeline.
We gather details on your users, devices, network, vendors and software, with no passwords involved.
Admin credentials are shared securely through IT Glue, our encrypted documentation platform, never by email.
We work directly with your outgoing provider to collect documentation and access, with no gaps in support.
Monitoring and security tools are deployed, your team gets help desk access, and support begins.
How long does it take? Every transition is planned around your timeline and the size of your environment. You’ll get a clear schedule in your proposal before anything changes.
Your Outgoing Provider
You shouldn’t have to referee between IT companies. With your authorization, TCI coordinates directly and professionally with your current provider to collect what’s needed for a clean transition:
Your accounts, data and systems belong to your business. If anything is missing, we help you recover access through your vendors.
Our Commitment to You
We’re not looking for a quick sale. We want to build a long-term relationship and become part of your team, and that starts with onboarding. Think of it like bringing dessert when you’re invited to someone’s home: it’s our way of starting the relationship right. That’s why we waive onboarding fees on agreements of one year or longer, no matter the size of your business.
Week 1
Documentation, admin access, monitoring agents and help desk setup. Your team learns how to reach us.
Week 2
We verify backups, review MFA and endpoint protection, and flag urgent risks.
Weeks 3–4
We fix lingering issues, clean up accounts and licenses, and check in with your users.
Day 30
We walk you through what we found, what we fixed and your recommended roadmap.
Rated 4.9★ by 84 businesses on Google.
“The company I work for uses TCI to manage our computers and technical needs. Everyone there is always very helpful and patient especially with assistance on the remote connections. Kenita always solves any issues I have without any follow up and I highly recommend her and her team.”
Lindsay W.
Google review
“Great experience working with this IT company! Their team was professional, responsive, and resolved our issues quickly and efficiently. The process was smooth from start to finish, and their customer service was excellent. Highly recommend for anyone looking for reliable IT support.”
Keith W.
Google review
“Very friendly and knowledgeable of my questions. Patience of a saint. TCI and its team have proven to be a valuable investment for our organization. I ask questions and they are addressed in a timely manner.”
Elsa R.
Google review
Check your current contract’s notice period. We can usually begin the assessment and onboarding while your notice period runs, so there’s no gap in coverage.
The transition is planned to avoid disruption. Most work happens behind the scenes, and any changes that affect users are scheduled in advance.
It happens. Your accounts and data belong to your business, and we work with you and your vendors to recover any access that isn’t handed over.
Onboarding costs depend on the size of your environment, your timeline and your contract term. With an agreement of one year or longer, we waive onboarding fees entirely, no matter your size.
Start with a free IT assessment. We’ll review your current setup and show you exactly what a transition to TCI looks like.