Managed IT Support Plans

Quantum Managed IT Plans: IT Support That Grows With You

You’ve got a lot on your plate, and a computer problem, network failure or cyberattack shouldn’t be one more thing to worry about. Quantum Managed IT Plans give you three levels of service, from expert Microsoft 365 and Google Workspace administration to a complete outsourced IT department with advanced cybersecurity. Start with the level you need today and move up as you grow, with upfront pricing so you always know what you’re paying for.

Find the Right Plan

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Choose Your Level of Support

Every level builds on the one before it, so you only pay for what your organization needs.

Quantum Level I

Cloud & Productivity Support

Managed Microsoft 365 & Google Workspace Support

Professional Microsoft 365 and Google Workspace administration, with expert user management, cloud support, security oversight and licensing management.

Ideal for: Organizations that mainly work in Microsoft 365 or Google Workspace and need expert administration, security and user support.

See everything included (18 services)

✓Microsoft 365 Administration
✓Exchange Online Management
✓Microsoft Teams Administration
✓OneDrive Support
✓SharePoint Administration
✓Microsoft Entra ID Management
✓Multi-Factor Authentication (MFA)
✓Email Security & Anti-Spam Management
✓License Procurement & Management
✓User Onboarding & Offboarding
✓Cloud Application Support
✓Cloud Vendor Coordination
✓Google Workspace Administration
✓Gmail Management
✓Google Drive Support
✓Google Groups & Shared Mailboxes
✓Google Workspace Security & MFA
✓User Provisioning & License Management

Quantum Level II

Managed IT Services

Users + Devices + Servers + Network + Cloud + Security

TCI acts as your outsourced IT department, managing users, devices, networks, servers, cloud platforms and cybersecurity through a single point of accountability.

Ideal for: Organizations that want a fully managed IT provider for users, devices, infrastructure, cloud systems and day-to-day operations.

Everything in Level I, plus (26 services)

✓Help Desk Support
✓Unlimited Remote Support
✓Computer & Endpoint Management
✓Remote Monitoring & Management (RMM)
✓Windows Updates & Patch Management
✓Third-Party Application Updates
✓Antivirus Protection
✓Endpoint Detection & Response (EDR)
✓Managed Detection & Response (MDR)
✓DNS & Web Content Filtering
✓Microsoft 365 Backup & Recovery
✓Server Administration
✓Active Directory Management
✓Firewall Management
✓Switch Management
✓Wi-Fi Network Management
✓VPN Support
✓Backup Monitoring
✓Internet & Network Outage Response
✓ISP Coordination
✓Technology Vendor Management
✓Cybersecurity Monitoring
✓AI Governance & Compliance Guidance
✓Google Workspace Backup & Recovery
✓Security Monitoring & Configuration Management
✓Third-Party Google Workspace Integration Support

Quantum Level III

Managed IT & Cybersecurity

Complete IT Management + Advanced Cybersecurity + Strategic Leadership

TCI becomes an extension of your organization, with advanced cybersecurity, strategic planning, compliance support and 24×7 critical outage response.

Ideal for: Organizations with compliance requirements, cyber insurance obligations, executive reporting needs or elevated cybersecurity risk.

Everything in Levels I & II, plus (23 services)

✓Priority Support Queue
✓Onsite Technical Support
✓24×7 Critical Outage Response
✓Advanced EDR/MDR Protection
✓Security Information & Event Management (SIEM)
✓Security Operations Center (SOC) Monitoring
✓Vulnerability Assessments & Remediation Guidance
✓Advanced Backup & Disaster Recovery Planning
✓Business Continuity Support
✓Incident Response Coordination
✓Compliance Assistance
✓Cyber Insurance Readiness Support
✓Advanced AI Governance & Compliance
✓AI Risk & Security Assessments
✓Security Awareness Training
✓AI Awareness Training
✓Executive Technology Reviews
✓IT Budget Planning
✓Technology Lifecycle Management
✓Strategic IT Roadmap Development
✓Google Workspace Security Posture Reviews
✓Compliance & Governance Assistance
✓Threat Detection & Response Coordination

Plans at a Glance

A quick summary of each level. Open any plan card above to see every service included.

What’s Included	Level I Cloud & Productivity	Level II Managed IT	Level III IT & Cybersecurity
Microsoft 365 & Google Workspace administration	✓	✓	✓
User management & cloud security	✓	✓	✓
Help desk & unlimited remote support	—	✓	✓
Computer, server & network management	—	✓	✓
Backup & recovery	—	✓	✓
EDR/MDR protection & cybersecurity monitoring	—	✓	✓
AI governance & risk management	—	✓	✓
Onsite support & 24×7 critical outage response	—	—	✓
SIEM/SOC monitoring & vulnerability management	—	—	✓
Compliance, cyber insurance & incident response support	—	—	✓
Strategic IT planning, budgeting & executive reviews	—	—	✓

Not sure which level fits? We’ll review your current setup and recommend the right plan.

Talk to an IT Expert

Free Assessment · Per-User Quote

Get Your Quantum Plan Quote

Tell us how many users, mailboxes, licenses and devices you have, and we’ll recommend the right Quantum level with an accurate per-user quote, plus a free IT assessment.

Schedule My Free IT Assessment

Why Businesses Choose TCI Technologies

One Point of Responsibility

A single partner accountable for your IT, security and cloud services, so nothing falls through the cracks.

Microsoft 365 & Google Workspace Experts

Deep experience administering, securing and supporting both major cloud productivity platforms.

Proactive Monitoring & Support

We watch for problems such as failing servers or suspicious activity and fix them before they affect your business.

Enterprise-Grade Security

Protection like EDR/MDR, email security and, in Level III, SIEM and SOC monitoring.

Compliance & Cyber Insurance Help

Guidance to meet compliance requirements and cyber insurance obligations, included in Level III.

Strategic Planning & Budgeting

IT roadmaps, budget planning and executive technology reviews to keep technology aligned with your goals.

Local Support, National-Class Expertise

Teams on Long Island and in Manhattan, backed by enterprise-grade tools and expertise.

Scales With Your Business

Move between levels as your organization grows or your needs change.

Case Study · CPA Firm

How a 200-Person CPA Firm Enabled Secure Work From Anywhere

Managed EDR, identity threat detection, 24/7 SIEM monitoring and centralized device management helped a regional CPA firm protect client data across offices, states and countries.

Read the case study →

Common Questions

Which level is right for us?

If your team mainly needs help managing Microsoft 365 or Google Workspace, Level I is a great fit. If you want TCI to run your IT day to day, choose Level II. If you have compliance, cyber insurance or advanced security needs, Level III adds the strategic and security services to match. We’ll help you decide.

Can we change levels later?

Yes. Quantum Managed IT Plans are designed to scale, so you can move up (or down) as your organization grows or your needs change.

How does pricing work?

Every plan comes with upfront pricing, so you always know exactly what you’re paying for. We’ll provide a clear quote based on your users, devices and the level of support you choose.

Do you support Google Workspace as well as Microsoft 365?

Yes. Every level includes administration and support for both Microsoft 365 and Google Workspace, and Levels II and III add backup and recovery for your cloud data.

Helpful Guides

Switching IT Providers? Here’s How It Works

Our step-by-step transition process, how we handle your old provider, and your first 30 days. Onboarding fees are waived with a one-year agreement.

Read the guide →

How Much Does Managed IT Support Cost?

Pricing models, what drives cost, what’s billed separately and the questions to ask any IT provider.